We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dniobm45762t@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dniobm45762t@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dniobm45762t@hotmail.com.
Effective Date: March 1, 2026
Your satisfaction is our top priority. At IMMUNO, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
✅ 60-Day Money-Back Guarantee
We offer a 60-day return policy on all orders. This means you have 60 days from the date of delivery to request a return for eligible items.
Whether you're unhappy with the product or it just wasn't right for you, we'll make it right.
📋 Eligibility Requirements
To be eligible for a return, items must meet the following conditions:
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Purchased directly from our website (immuno150store.com)
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Within 60 days of the delivery date
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Product must be unused and in its original packaging
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At least half of the product remaining (for opened supplements)
💵 Refund Process
Once we receive your returned item, here's what happens next:
StepDescription
1️⃣You ship the item back to us (see instructions below)
2️⃣We inspect the returned product within 2–3 business days
3️⃣If approved, your refund is processed immediately
4️⃣Funds appear in your original payment method within 5–10 business days (depending on your bank/card issuer)
You will receive an email confirmation at each stage of the process.
📦 How to Initiate a Return
Returning an item is easy. Just follow these steps:
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Contact our support team at info@immuno150store.com with your order number and reason for return
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We'll provide you with a Return Authorization Number (RMA) and the return shipping address
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Pack the item securely in its original packaging
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Ship the item back to us (customer is responsible for return shipping costs unless the item is defective or damaged)
💰 Return Shipping Costs
Return ReasonWho Pays Shipping?
Changed mind / No longer neededCustomer
Wrong item orderedCustomer
Defective / Damaged productIMMUNO (we'll provide a prepaid label)
Incorrect item shippedIMMUNO (we'll provide a prepaid label)
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.
🔁 Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please:
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Return the original item for a refund (following the steps above)
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Place a new order for the desired item on our website
This ensures you receive your new item as quickly as possible.
⚠️ Non-Returnable Items
The following items cannot be returned:
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Products purchased from third-party retailers (please contact them directly)
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Items returned without prior authorization
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Products with less than half the contents remaining
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Items returned after 60 days from delivery
🛑 Cancellations
Orders can be canceled only if they haven't shipped yet. If you need to cancel or modify your order:
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Email us immediately at info@immuno150store.com
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Once an order has been processed and shipped, it cannot be canceled and must be returned under our standard return policy
🛡 Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at info@immuno150store.com with:
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Your order number
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Photos of the damaged product and packaging
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A brief description of the issue
We will provide a prepaid return label and send you a replacement immediately or issue a full refund — your choice.
💬 Questions?
Our customer support team is here to help!
📩 Email: info@immuno150store.com
🕒 Response Time: Within 24 hours on business days
📝 Policy Updates
IMMUNO reserves the right to update or modify this return policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.